GAWAH Explainer | Hyderabad
Need a water tanker for your home, apartment, office or commercial property in Hyderabad? The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) offers official tanker-booking options through its website, consumer mobile apps and customer-care channels. The charges depend on whether the booking is classified as domestic or commercial and on tanker capacity.
This guide explains how to book, what information you may need, the latest publicly reported charges, and a separate new service planned for businesses that need treated wastewater for construction or other non-drinking uses.
Quick guide: where to book an HMWSSB tanker
- Official website: hyderabadwater.gov.in. Sign in and look for the water-tanker booking service.
- Official consumer app for Android: HMWSSB Tanker Booking — Google Play.
- Official consumer services app: HMWSSB Citizen Services — Google Play. This app also lists bill payments and grievance services.
- Customer-care number: 155313. This is the Board’s published metro customer-care number; if it does not connect, try the website/app or contact your nearest HMWSSB section office.
- Other published office number: 040-2330 0114 / 040-2343 3933. Check the official website for current contact details and service availability.
The official consumer tanker app says users can register with an OTP linked to their mobile number and Consumer Account Number (CAN), save their delivery address, check booking eligibility and limits, and track the assigned tanker. Features and availability can change, and some users have reported app glitches, so retain your booking reference and payment receipt.
Who can book a municipal water tanker?
The HMWSSB consumer tanker app is designed for residents and consumers within the Board’s service jurisdiction. A registered consumer should have their CAN, registered mobile number and accurate delivery location ready. The app can show the booking limits and availability applicable to the account.
For a home or residential apartment: select the domestic category if it is available for your account and choose the capacity offered by the system. Apartment associations should confirm which CAN and delivery address the booking is registered against.
For shops, offices, hotels, institutions, construction sites or other commercial premises: do not assume that a domestic booking or domestic tariff applies. Ask HMWSSB to confirm the correct consumer category and capacity. Commercial and industrial customers seeking water for uses that do not require drinking-quality water should also check the new Green Water Tanker service described below.
If your property is outside the HMWSSB service jurisdiction, contact the relevant local water-supply authority rather than assuming the city tanker service will accept the booking.
How to book step by step
- Open the official HMWSSB website or install the Board’s consumer tanker app from the official app-store link above.
- Sign in or register using the details requested by the service. Keep your Consumer Account Number (CAN) and registered mobile number handy.
- Choose the tanker-booking option. Check the domestic/commercial category, available tanker size, monthly eligibility and displayed charges before confirming.
- Enter or verify the delivery address and location. Make sure the tanker can safely reach the property and that there is access to the sump or storage tank.
- Confirm the booking and pay only through the official payment flow shown by the Board. Save the order number and receipt.
- Use the app or website to check the status. The consumer app advertises live tracking and assigned-driver details when the booking is dispatched.
If the app or 155313 is temporarily unavailable, HMWSSB has previously advised consumers to use its website/app or contact the nearest Water Board section office. Availability and delivery time can vary with demand; do not treat an older promise of delivery within 24 hours as a current guarantee.
What are the HMWSSB tanker charges?
The latest detailed tariff figures located in public reporting were published by Telangana Today on February 9, 2026. The reported rates were:
| Category | Tanker capacity | Reported charge |
|---|---|---|
| Domestic | 5,000 litres (5 KL) | ₹500 |
| Domestic | 10,000 litres (10 KL) | ₹1,000 |
| Commercial | 5,000 litres (5 KL) | ₹850 |
| Commercial | 10,000 litres (10 KL) | ₹1,700 |
| Commercial | 20,000 litres (20 KL) | ₹3,400 |
Important: these are the latest publicly reported rates we could verify, not a live tariff confirmation from the Board on the day of publication. Before booking, check the final amount displayed in the official app/website or confirm it with HMWSSB. Do not pay a private intermediary based solely on a screenshot or forwarded message.
Private tanker operators may charge considerably more, depending on capacity, distance and availability. A private quote is not the official HMWSSB tariff. Ask for the total price, tanker capacity, water source and whether the water is suitable for drinking before accepting a private delivery.
What about the new Green Water Tanker service for businesses?
HMWSSB has announced preparations for a Green Water Tanker service, planned for November 1, 2026, to supply treated wastewater for non-drinking uses such as construction, industrial operations, parks, road cleaning and dust suppression. The aim is to reduce the use of potable water and groundwater for activities that do not need drinking-quality water.
Reports say the planned system is expected to include a dedicated booking platform, registered tankers, GPS tracking and digital payment/delivery records. As of the latest reports located on October 29, the detailed booking portal, eligibility rules and tariffs had not yet been announced. Commercial users should check the official HMWSSB website for launch confirmation and updated instructions.
Green tanker water is for non-potable uses only. Do not use it for drinking, cooking or other uses requiring potable water.
How to avoid tanker scams and unsafe water
- Book drinking water through HMWSSB’s official website, app or customer-care channels.
- Be wary of private operators using the Water Board logo or implying they are an official municipal tanker service.
- Confirm the tanker’s capacity, total charge and source before paying.
- Ask whether the water has been tested and is suitable for the intended use. Do not assume every private borewell tanker supplies potable water.
- Never share an OTP or banking PIN with a driver or intermediary. Use the official payment route and keep the receipt.
- If a booking is delayed, keep the order reference and raise the issue through official customer-care channels or your local HMWSSB section office.
Useful official links
- HMWSSB official website and online services
- HMWSSB Tanker Booking app for Android
- HMWSSB Citizen Services app for Android
- HMWSSB Tanker Booking app for iPhone
The bottom line
For households within the HMWSSB service area, start with the official consumer app or website, keep your CAN and registered mobile number ready, and verify the amount displayed before paying. The latest publicly reported municipal rates were ₹500 for a 5,000-litre domestic tanker and ₹850 for the same capacity under the commercial category—but confirm current tariffs before placing an order.
For businesses, the new Green Water Tanker service may offer an alternative for construction and other non-drinking uses once the Board publishes its booking process and charges. Until then, check official announcements rather than relying on unverified booking links.
Sources
- HMWSSB official website
- Official HMWSSB Tanker Booking app listing
- Official HMWSSB Citizen Services app listing
- Telangana Today, February 9, 2026: reported domestic and commercial tanker tariffs
- Telangana Today: Green Water Tanker service for non-potable uses
- Telangana Today: alternate booking methods during customer-care outages
- Telangana Today: warning against private tankers misusing HMWSSB branding
Last checked: October 29, 2026. Tariffs, booking limits, app availability and the Green Water Tanker launch details may change. Verify with HMWSSB before relying on them.
